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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Conflict management

Conflict management is the skill of knowing that a conflict is always an opportunity to evolve when the root of the conflict is kindly brought to light. This is a challenging skill to develop because it requires that you experience conflict in order to learn how to solve it. You may even need to bring conflicts to light that others would rather leave in the dark. However, conflict management will make you a better leader, co-worker, and even parent, spouse, or friend. A skilled conflict manager knows that a conflict is always an opportunity to evolve. It can help individuals or a work group to solve problems, improve processes, heal rifts, strengthen relationships, and learn new skills. Though, to properly manage a conflict ...

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