September 2017
Intermediate to advanced
280 pages
7h 53m
English
Content preview from Emotional Intelligence for IT Professionals
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Communication
Every interaction we have involves some form of communication. Under the light of emotional intelligence, communication is the skill that enables you to tune in to the emotions of others and use that emotional data to influence the other person to choose the best course of action. It enables you to build rapport, trust, and long lasting bonds. Other features of this skill include being good at compromising, seeking mutual understanding, dealing with difficult issues head-on, welcoming open and frank discussion, being receptive to good and bad news, and not allowing disagreements to become roadblocks to further communication.
How to improve communication:
- Don't talk over people: This demonstrates a real lack of respect.
- Don't ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.