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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Core skills of social awareness

Social awareness comprises the mastery of five core skills:

  • Empathy: The ability to sense other people's emotions and feelings
  • Awareness and acknowledgment: The ability that enables you to understand and validate the other person's feelings - without agreeing with them
  • Sensitivity: The ability that allows you to acknowledge how the other person is feeling
  • Organizational awareness: The ability to recognize and understand how the organizational structures in which you and others operate can influence emotions
  • Service orientation: The ability to take in to consideration others' needs and help them achieve their goals

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