September 2017
Intermediate to advanced
280 pages
7h 53m
English
Content preview from Emotional Intelligence for IT Professionals
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Strategies to enhance conflict management
Conflict management is the ability to de-escalate disagreements and create solutions and knowing that a conflict is always an opportunity to evolve when the root of the conflict is kindly brought to light.
This is a challenging skill to develop because it requires that you experience conflict in order to learn how to solve it. You may even need to bring conflicts to light that others would rather leave in the dark. However, conflict management will make you a better leader, co-worker, and even parent, spouse, or friend. A skilled conflict manager knows that a conflict is always an opportunity to evolve. It can help individuals or a work group to solve problems, improve processes, heal rifts, strengthen ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.