September 2017
Intermediate to advanced
280 pages
7h 53m
English
Content preview from Emotional Intelligence for IT Professionals
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States of anger
Anger can be felt mildly, extremely, or somewhere in between. The least intense state of anger is annoyance and can progressively escalate to frustration, exasperation, argumentativeness, bitterness, vengefulness, and fury. The following figure shows a graph of each state of anger and its intensity:
States of Anger
The states of anger are as follows:
- Annoyance: This is a very mild anger caused by a nuisance or inconvenience. The possible actions resulting from annoyance are suppression, passive-aggression, simmer/brood. The first action is ambiguous as it could either be a useful response to the emotion or it could cause harm. ...
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