O'Reilly logo

Emotional Intelligence for IT Professionals by Emília M. Ludovino

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Strategies to enhance empathy

Empathy is the ability to sense other people's emotions and feelings.

Contemporary researchers often differentiate between affective empathy--the ability to mirror the sensations and feelings we get in response to others' emotions and cognitive empathy--the ability to identify and understand other peoples' emotions by perspective taking--putting ourselves in someone else's shoes. When you do that, you gain an understanding of why a person feels or behaves the way they do and what triggered that feeling or behavior. Then and only then can you employ the other emotional intelligence tools in order to influence or manage the emotions and behaviors of others. We human beings are, literally, wired to connect because ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required