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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Expressing emotions face to face

I do not recommend the expression of annoyance, rejection, or anger via email or texting. It may be the easy way out, but it doesn't solve the conflict actually, it can escalate it to a point of no return. And no one wants that in a working place. When you are about to hit the send button on that angry email or text--stop:

Emotions are usually best expressed when the other person has the opportunity to read your body language and facial micro expressions--whether they are of admiration or annoyance. Emotions are also best expressed when the other person has an equal opportunity to respond face-to-face, so you ...

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