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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Actions of anger

The possible actions resulting from any of the states/intensity of anger as mentioned previously are shown in the following figure:

Actions of Anger

We will now see what they represent:

  • Dispute: This means disagreeing in a manner that may escalate the conflict
  • Passive-aggressive: This means taking indirect actions that have an angry undercurrent
  • Insult: This involves belittling an other person in an offensive or hurtful way that is likely to escalate the conflict rather than resolve it
  • Quarrel: This involves verbally opposing in a manner intended to escalate the disagreement
  • Scream/Yell: This involves losing control of one's ...

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