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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Service orientation

Service orientation is the ability to take in to consideration others' needs and help them achieve their goals. Therefore, service orientation is built upon empathy for a person's situation. Knowing and understanding the type of environment that dominates your organization prepares you to be ready to help your employees or colleagues achieve their professional goals, be better employees and a happier people. Let's say you have an employee that suddenly started performing poorly. You have a conversation with him about what is going on. You discover that he is no longer feeling challenged in his current position. You use your questioning skills to determine that he is feeling ignored and that the organization does not care ...

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