September 2017
Intermediate to advanced
280 pages
7h 53m
English
Content preview from Emotional Intelligence for IT Professionals
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The benefits of having great social skills
The emotional management of others is an essential emotional intelligence skill in the workplace--you cannot lead successfully without it, because peoples' behaviors are driven by their emotions. Your role as a leader is to inspire, motivate, and engage others. Mastering the management of others' emotions means that:
- You are able to develop a supportive atmosphere in meetings so that people feel encouraged to express their opinions and ideas, and as a consequence, you will lessen the ill will of a hostile group (for example, shareholders, ratepayers, or the media), so that they adopt a less antagonistic position by shifting the negative mood of a group to a more positive and productive mood, thus ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.