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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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The benefits of having great social skills

The emotional management of others is an essential emotional intelligence skill in the workplace--you cannot lead successfully without it, because peoples' behaviors are driven by their emotions. Your role as a leader is to inspire, motivate, and engage others. Mastering the management of others' emotions means that:

  • You are able to develop a supportive atmosphere in meetings so that people feel encouraged to express their opinions and ideas, and as a consequence, you will lessen the ill will of a hostile group (for example, shareholders, ratepayers, or the media), so that they adopt a less antagonistic position by shifting the negative mood of a group to a more positive and productive mood, thus ...

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