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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Strategies to enhance customer support

Customer support is the ultimate example of a tough mind and warm heart they are needed every day to reassure your customers and clients after something goes wrong with your product or service. Though, mindfulness, kindness, empathy, and compassion are the secret skills to endure the tough task of reassure your customers/clients and prevent highly stressful situations. Let's learn how to bring loving, kindness, empathy, and compassion to your customer support team:

  • Use mindful listening: Good listening means mindful listening, because listening takes a combination of intention and attention. Intention is showing a genuine interest in the other person in their experiences, views, feelings, and needs. ...

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