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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Formal Acceptance

Review scope planning and your records of scope change control to determine the project deliverable requirements. Check that all final testing is aligned with the agreed-upon specifications.

Work with the people who must evaluate your project results to complete scope verification, formally acknowledging that the project deliverable has met the project goals. If there are no issues, get formal sign-off from your project sponsor, and as appropriate from customers or other stakeholders. For projects undertaken for a fee, ensure the customer is properly and promptly billed.

If the project fails to deliver on some objectives, obtain written acknowledgement of the partial results that were delivered. Even when canceling projects ...

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