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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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67. Quality Process: Quality Assurance (PMBOK® 8.2)

WHAT:Routine tracking of project output against quantified objectives.
WHEN:Project execution and control.
RESULTS:Prompt detection of process issues and revision of work methods.

Quality assurance serves two primary purposes on projects. It detects processes that are in need of revision, so they can be improved. It also enforces established standards for work being done using improper methods.

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