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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Consider All Perspectives

Allow each person to present his or her perspective on the issue, without allowing any comments or criticism from others.

Clarifying questions are permitted, but narrowly focus on facts and data, not on personality and emotion. Using active listening, paraphrasing, constructive feedback, and open questions.

Quantify the alternatives and options discussed in terms of time, money, or other specific units that will support objective comparisons.

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