April 2004
Beginner to intermediate
256 pages
8h 58m
English
Allow each person to present his or her perspective on the issue, without allowing any comments or criticism from others.
Clarifying questions are permitted, but narrowly focus on facts and data, not on personality and emotion. Using active listening, paraphrasing, constructive feedback, and open questions.
Quantify the alternatives and options discussed in terms of time, money, or other specific units that will support objective comparisons.
Read now
Unlock full access