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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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If You Find No Resolution

In the case of especially significant external barriers and internal conflicts, you may fail to resolve the situation within your team. Problem escalation should always be a last resort, but a forcing solution, imposed by the project sponsor or others with more authority, may be necessary occasionally. Use this tactic sparingly; frequent escalations can lead to team resentment, malicious compliance, and future project conflict.

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