April 2004
Beginner to intermediate
256 pages
8h 58m
English
In the case of especially significant external barriers and internal conflicts, you may fail to resolve the situation within your team. Problem escalation should always be a last resort, but a forcing solution, imposed by the project sponsor or others with more authority, may be necessary occasionally. Use this tactic sparingly; frequent escalations can lead to team resentment, malicious compliance, and future project conflict.
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