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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Effects of Distance and Language

Different primary languages for global team members may make project communication very difficult. Even when team members share proficiency with a written language, spoken communications can cause misunderstandings and lead to problems. Even sharing a language may not be enough; English in different parts of the world uses the same words to describe different things. Project communication planning requires minimizing of jargon, acronyms, and idioms, and demands unambiguous content in project documents.

National and regional culture affects communication, but these are not the only forms of culture that can pose challenges. Company culture and differences between job functions also matter. How people ask for things, ...

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