April 2004
Beginner to intermediate
256 pages
8h 58m
English
book
The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right
by Tom Kendrick
Content preview from The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right
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Conduct the Interview
Arrive slightly early, to ensure that you keep your appointment. Following introductions, briefly discuss your objectives and reconfirm the customer’s agreement. Request permission to record the interview and set up the tape recorder. If recording is not permitted, have a colleague take very thorough notes.
Ask your questions, but spend most of your time listening. You are there to collect the voice of the customer. Collect information by watching what happens. Work to understand what the customer does.
When you are finished, thank the customer, and follow up afterward with written thanks and responses to any questions you were unable to answer during the interview.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.