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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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9. Communication Process: Communicating Informally

WHAT:Periodic person-to-person communication without a specific purpose.
WHEN:Throughout a project.
RESULTS:Good team relationships, fewer misunderstandings, and early warning of potential problems.

Informal communication is often as (or more) important on projects as formal communication. Many risks and problems surface first through conversations and other team interactions, and teamwork and relationship building depend upon it.

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