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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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69. Quality Process: Quality Planning (PMBOK® 8.1)

WHAT:Defining measurable standards for project results and determining how to achieve them.
WHEN:Project planning.
RESULTS:Quantified project standards and objectives, supported by explicit plans.

Quality management for projects borrows heavily from methodologies primarily associated with production and manufacturing such as Total Quality Management (TQM). The primary goal of project quality management is defining and delivering realistic project deliverables, so it is closely related to scope management.

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