April 2004
Beginner to intermediate
256 pages
8h 58m
English
Develop a plan for implementing the change, including four key elements:
Outline sponsor responsibilities, and get commitments for sending memos, leading meetings, and other contributions.
Develop objective metrics that define the initial process baseline and can be used to demonstrate the results of the new process.
Describe success stories from earlier, similar efforts (such as a pilot) to persuade the people who are the target of the change to cooperate.

Prepare the target users for the change through training, and involve them in planning for the change.
Get funding for the communication, training, and other costs of the transition, ...
Read now
Unlock full access