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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Communication Styles

Global teams also differ in communication preferences. While some team members may be more social and talkative, other team members will be more terse and business oriented. Choose leadership and communication styles that will work.

Use effective methods of inquiry; avoid “yes/no” questions with team members who might respond “yes” to be polite.

Whenever you are asking questions in writing, carefully reread them. Even innocently written questions may seem insulting or rude to the people receiving them.

There are no fixed rules on communication styles; the best way to proceed is to establish good teamwork and one-on-one rapport with distant team members and conduct a face-to-face project start-up workshop. That way, minor ...

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