The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right
by Tom Kendrick
Communicate
Collect status on outsourced work at least once per week, in writing. Find ways to verify progress; participate in inspections, walk-throughs, interim tests, and other reviews. Schedule well-defined milestones with deliverables frequently in subcontracted work, especially with new suppliers. Make outsourced work as visible as possible. Maintain a record of all formal communication with suppliers in your project archives.
In addition to status communication, schedule a general discussion meeting with suppliers at least once a month, face-to-face if possible. Communicating informally is also necessary; keep the channels of communications open, and work to maintain trust and a good, honest working relationship. When there are problems, ...
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