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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Communicate

Collect status on outsourced work at least once per week, in writing. Find ways to verify progress; participate in inspections, walk-throughs, interim tests, and other reviews. Schedule well-defined milestones with deliverables frequently in subcontracted work, especially with new suppliers. Make outsourced work as visible as possible. Maintain a record of all formal communication with suppliers in your project archives.

In addition to status communication, schedule a general discussion meeting with suppliers at least once a month, face-to-face if possible. Communicating informally is also necessary; keep the channels of communications open, and work to maintain trust and a good, honest working relationship. When there are problems, ...

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