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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Maintaining an Effective Matrix Team

Keeping a diverse team together and motivated depends on intense loyalty. Natural loyalties are functional; counterbalance this through unflagging support of team members. Manage conflict resolution within the team whenever possible, and deal with performance problem resolution one-on-one, resorting to escalation to the individual’s manager only as a last resort. While it is difficult, remaining loyal to the team can ensure project success.

Frequent, effective communication within the team is also essential. Communicating informally is especially important in keeping a crossfunctional team motivated. Communications planning for crossfunctional and global teams also requires ongoing vigilance in minimizing ...

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