Recognition expressed in ways involving little or no out-of-pocket cost is a powerful way to increase motivation. Intangible rewards should be frequent, and are most effective when they are unexpected, so employ them randomly. Typical examples include:
Thank people personally for their accomplishments. Do it face-to-face if possible, or by telephone or e-mail for global teams. Keep alert and express appreciation even for small things.
Use team members’ names in performance reporting, lessons learned, and other project documents when discussing results. Be specific, and include a summary of why the accomplishments matter.
Formally recognize achievements and results on matrix teams to the team member’s management, ...