Describe the current process using a system flowchart map or a detailed description of the present standard operating procedure (SOP). List the inputs and outputs for the process and the circumstances that trigger its execution. Use cause-and-effect analysis to identify the root causes of problems with the “as-is” process.
Gather data on the current process through interviews, project status collection, observations, and trend analysis. Document the measurement baseline for the present situation, and validate your quantified performance improvement goals against it.