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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Document the Need

When project metrics reveal an ineffective process (as part of performance reporting, quality control, project reviews, or lessons learned), use process improvement techniques to develop a better method and to document a new standard operating procedure.

Unless the new process is completely automated, developing a new process is only part of the job; you must also provide leadership to gain acceptance for the new way of working and convince people to switch from the old process.

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