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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Resolve Unknowns

For missing user needs information, conduct or encourage customer interviews or market research. For other significant missing information, add activities to the project work breakdown structure during scope definition. If needed information remains unavailable, note it in project risk identification.

For each project deliverable, minimize fuzzy specifications using an “Is/Is not” list. Document all requirements and constraints that must be met in the “Is” part of the list. List features and aspects of the scope that are desirable, but not required, in the “Is not” part of the list. Include all project wants initially in the “Is not” list.

Define measurable standards for each project deliverable and define the process for testing ...

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