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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Analyze

Initially, check that the measurements are valid and that the work is being done using the appropriate process. If you detect that measurement inaccuracy or alternative work methods are causing problems, confront the situation. Discuss it with the individuals involved, and get their commitment for accuracy and compliance.

For other issues, use cause-and-effect analysis to detect root causes. Work with the project team and appropriate stakeholders to find options for process improvement.

If the problems impact project scope and seem irresolvable, prepare to negotiate project changes and use scope change control to manage any specification changes. Resolving process problems that arise from organizational dependencies may require changes ...

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