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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Confront the Problem

Meet, face-to-face if possible, with the individual to discuss the situation. Reconfirm the commitment to the goal, reviewing the expected results, timing, and other specifics. Outline the consequences of missing the commitment, emphasizing the ones that affect the individual personally.

Discuss the cause of the problem. Start by allowing the project contributor to describe the reasons in his or her own words. Probe for the root cause, not just a surface rationalization.

Develop possible solutions, again beginning with suggestions from the individual. Seek solutions that align with the root cause: team development such as training or coaching and mentoring for a skill gap, or problem escalation to resolve a delayed input ...

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