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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Determine Customer Requirements

Use techniques such as customer interviews, market research, and product benchmarking to complete a thorough user needs assessment. Probe to quantify the value of the needs, and state why they matter, using the “voice of the customer.”

Determine the cost of achieving the requirements through cost estimating and project plan development, and use cost–benefit analysis to decide which requirements are appropriate for the project. Prioritize the list of requirements and use the top items to set specifications for the project deliverable.

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