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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Deliver

Arrive early, and begin on time. As people arrive, greet them and thank them for attending. After you open your presentation with an introductory activity or a story, review your agenda.

Present your content confidently and efficiently, pausing for questions as appropriate. Move around during the presentation and vary your delivery to avoid monotony. Ask questions every few minutes that relate to your presentation to keep people involved. Resist becoming defensive or emotional in reaction to what people say or ask; use humor and factual data to restore order.

Close with a summary of what you have said. Capture any open issues or questions that came up, and commit to responding promptly. Thank everyone for attending and end the presentation ...

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