O'Reilly logo

The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Establish the Escalation Process

Develop a process for problem escalation consistent with your organizational policies, expected project requirements, and your project infrastructure. Identify when the process is to be used, expectations for timing, and who is responsible for responding to escalation requests. Document the process in clear language.

Get explicit commitment for the process during project initiation from the project sponsor, key stakeholders, and any others who may be involved in escalation responses. Reconfirm commitment to the process periodically during project reviews.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required