Persuade the people affected of the benefits of change. Clearly demonstrate “What’s in it for me” from their perspective. Build motivation for the change.
Use metrics to measure the initial results of the change. If the project diagnostic metrics fall short of expectations, or there are any significant unintended consequences, be prepared to modify the process as necessary to improve it further, or to restore the old process.
Reinforce cooperation and successful change. Develop rewards and recognition for target users who embrace change, and develop additional success stories using their experiences to support later phases and to improve change acceptance by people who are lagging behind.
Continue efforts throughout the ...