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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Maintain Relationships

Deliver on your promises. Uphold your end of each agreement you have made. Protect your reputation for doing what you said that you would do, fully and on time.

Frequent, effective communication is essential to sustaining relationships. Throughout project plan execution, tailor formal communications to meet the needs of the team members, and solidify team trust through communicating informally with everyone frequently. Meet face-to-face with team members as often as practical. Stay in close contact with team members who belong to external organizations, going beyond the requirements of contract administration.

Identify problems before they become project threatening. Be disciplined in status collection and use variance ...

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