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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Establish Plans

Review your development processes for defects or potential problems. Use process improvement and mapping techniques to determine opportunities; quality is planned in, not inspected in.

Add all quality-related activities, such as process audits, tests, and approvals, into the project work breakdown structure during scope definition. If there is significant cost or effort involved, seek and obtain appropriate approval. Document your quality plans, either separately or as part of the overall project plan. Develop any needed checklists, guidelines, and process documentation you will require.

Determine the people who have responsibility for project quality assurance (process assessment) and quality control (results assessment), and ...

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