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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Conflict Sources

Whenever people work together, there is potential for conflict. Avoiding disagreements begins with minimizing causes. Typical problems and remedies include:

Causes of conflictAvoidance tactics
Overlapping responsibility
  • Clear activity definition

  • Unambiguously outlining each person’s role

Differing cultures, viewpoints, perspectives, and backgrounds
  • Building teamwork

  • Conducting a project start-up workshop

  • Avoiding unnecessary interactions that depend on global team working styles

Misunderstandings
  • Thorough communications planning

  • Effective information distribution

Lack of trust and relationships
  • Periodic face-to-face meetings

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