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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Managing the Relationship

Make one project team member responsible for each supplier relationship. This person’s initial liaison duty is to discuss the contract thoroughly with the assigned primary contact for the other party to ensure that everyone understands the contract terms. In addition, he or she will be responsible for routine communications, managing any changes, contract and payment matters, issue and problem management, and problem escalation.

Periodically, especially following any changes to the contract or staffing, review the terms and conditions in the contract.

Work to build motivation on the staff for outsourced work. Recognize people by thanking them for their efforts and praise good results. Strive to assign work required ...

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