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The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right by Tom Kendrick

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Combine High-Tech with “High Touch”

Technology and other capabilities are essential throughout project plan execution, but must be in addition to, not instead of, other types of communication. High technology communication works best when accompanied by other “high-touch,” more personal methods. Use all available tools, but avoid misuse. Voice-mail can be extremely valuable for communicating informally when team members share a language and culture, but for team members who speak different languages, voice-mail can be easily misinterpreted and may seem rude or impolite.

Never miss an opportunity for one-on-one meetings to build teamwork and trust, even when it is not with the entire team. Get the whole team together as frequently as practical, ...

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