SB 319-2
Preparation
• If you have not already, review Role Play Guidelines in the Trainer Skills section
of this series.
• Review The Case of Pasta Pete’s.
• Make copies of the role plays. Each team of four or five participants will need a
copy of The Case of Pasta Pete’s, Role for Rigid Team Member, Role for
Customer-Oriented Team Member, and two or more copies of Role for
Argumentative Team Member handouts.
• Read over the handouts for each team member. Note that there will be more
than one argumentative team member.
• Make copies of the Give and Take Steps to Resolution handout. You will need at
least one for each participant.
Process
• Divide participants into teams of four or five team members. Teams of four will
have two ...