SB 331-3
Discussion
• Open the discussion by asking the group what they think about the
misunderstandings and misinterpretations that occurred.
• If they put the blame on the convoluted nature of the dialogue, remind them
that many people have a speaking style that can be confusing.
• After they have aired their views on the exercise, ask if anyone has any
anecdotes or examples of misunderstandings.
• If it has not come up yet, point out to them that getting together to come up
with a summary of the issues was valuable because it surfaced
misunderstandings in time to clear them up.
• Finally, ask the group to offer suggestions on how to avoid miscommunication.
• Summarize the results of the exercise by reinforcing the main points. ...