SB 317-3
Discussion
• Question the teams about bringing the conflict out in the open. Ask them if it
helped resolve the conflict.
• At this point, you may get a variety of positive and negative comments. The
idea is to let the participants vent their frustrations.
• Someone may mention that the argumentative members took over. That is your
cue to tell them that mismanaged conflict can allow assertive team members to
dominate and cause passive individuals to draw back.
• Ask the group what impact such polarization might have on the team.
• Conclude the discussion by asking the participants how they can use what they
have talked about in their work teams.
• Summarize the exercise by reinforcing the important points:
− A certain amount ...