Your department wrote the copy and designed the flyer that was inserted in the
credit card statement. You worked closely with the marketing department on the
promotion. While you are sorry about the error, you are proud of the way the flyer
looked.
Your role is to refrain from any finger pointing or placing blame. Work with the other
departments to make sure this will not happen again. You can refer to the creative
talents of your department in devising a plan to repair the damage.
Session
Builders
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