PREFACE TO THE SECOND EDITION xv
Chapter 8 is the original Chapter 7 and is largely redone.
Outsourcing is removed and placed in its own chapter.
Restructuring, contingent management, mergers and acqui-
sitions, and benchmarking are all reworked. Employee en-
gagement is added.
Chapter 9 is given exclusively to outsourcing. Since 2000,
outsourcing has exploded with both good and bad results. It
is changing the structure of organizations.
Chapter 10 is an entirely new subject. Based on a major
research program that yielded a new management model,
this chapter describes how to change the game and gain
competitive advantage through predictive management.
Finally, in Chapter 11, the guiding principles are updated
into eleven principles for success, seven