February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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4 THE ROI OF HUMAN CAPITAL
We have to deliver the basics but that isn’t going to get us to
the top. Customers go where their emotions take them. We
have to give the customer the richest experience they want
NOW. In order to do that, I say we have to live 24/7 with the
customer.
The New Hum an Cap ita l M ana ge ment M ode l
The human resources function is positioned by choice or
fate to lever human capital. The simple delivery of a service
or processing of a transaction is a nineteenth-century con-
cept. For this new mandate to work, a new vision, attitude,
and set of skills are necessary to carry out a comprehensive
model. Chapters 2 through 4 systematically lay out such a
model. It starts at the top with the goals of the enterprise
rather than at the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.