302 INDEX
Benchmarking Staff Performance
(Fitz-enz), 241
benefit costs, 47–48, 231
benefits administration, 121,
139–140, 254
Berkowitz, Steve, 3–4
best practices, see benchmarking
blended learning, 58
Bontis, Nick, 8, 193–194, 201
BP (British Petroleum), 5–6, 253
Brache, Alan, 68, 71
brands, 13, 22, 34–35
Branham, Leigh, 116
British Petroleum (BP), 5–6, 253
Brown, Pat, 298
Bureau of Labor Statistics, 205
business focus, 218
business intelligence software,
129
business process outsourcing,
5–6
business unit processes, posi-
tioning, 72–73, 74f
Camp, Robert, Benchmarking,
242
Canada Conference Board, 188
capability planning, 110–111,
138, 276–277, 279–280
CareerBuilder.com, 34
Cedar Crestone, 262–263, 262f
ceteris paribus (‘‘other things
being equal’’), 178
change, xi–xiii, ...