February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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HOW TO MEASURE HUMAN CAPITAL’S CONTRIBUTION TO ENTERPRISE GOALS 53
fluctuation represent an increase in intellectual capital at
Goldman Sachs since the opening? Tobin’s Q would argue
that it does. I leave it to you. Does Goldman Sachs’s intellec-
tual capital fluctuate on a daily basis, or are we really look-
ing at the needs of investors (read gamblers)?
The H in H um an C ap ita l
We’ve discussed a set of financial-based human capital met-
rics. Now we have to balance it with a set of human-based
human capital metrics. Most monitoring of employee met-
rics is basically a body count. How many employees do we
have? What is the gender, racial, and ethnic mix? How many
affected class personnel are in managerial positions? All
that is fine, and it needs to
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