HUMAN CAPITAL ANALYTICS: THE LEADING EDGE OF MEASUREMENT 167
• Clear vision from the CEO
• Brand and culture that are coordinated
• Capability plan
• Effective processes
• Integrated delivery
• Predictive analytics
Relatio ns hip s and P at ter ns
Many of us unconsciously follow an instruction or example
without thinking about the rationale behind it. There are
several reasons for this. Among them is fear of contesting an
authority figure, whether it is our boss or a so-called expert.
Another is resistance to change. It is easier to do something
the accustomed way than to spend energy thinking of an-
other way. How many times have I done something the old
way rather than take the time to reset or revise the process
so that I could do it more easily in the ...