270 THE ROI OF HUMAN CAPITAL
• Sharing of processing, storage, and communications
platforms
• Use of free, open-source software
In the En d
Making the shift to the Web 2.0 framework takes more than
a declaration of intent. Web 2.0 is a stepchild of the dot-com
experiment. Now, all aspects of operations have to adapt
current and emerging best practices in areas such as strat-
egy, organization, product development process, program
management, platform, and intellectual property.
Intention is the easy part, shifting people and systems to
a new model is the hard part. Operating in a Web 2.0 man-
ner is a new way of businesses requiring changes in many
commonly accepted principles and practices. Web 2.0 com-
bined with outsourcing is a new world. Just as the ...