312 INDEX
teamwork, 219
technology, limitations of, 27–28
telecommunications, 2, 3, 5
telecommuting, 112, 179
temporary employees, see con-
tingent employees
termination costs, 122
throughputs, 280
Tiffany, 34
time metric, in human capital
performance matrix,
123–124
time to market, shortening, 151f,
154–155
Time Warner, 240
Tobin’s Q, 52–53
total labor cost revenue per-
centage, 57–58
total rewards concept, 113,
139–140
training
of contingent workers,
231–232
investments in, 205–206
mergers and acquisitions and,
236, 241
outsourcing, 255
results, 180
see also development
Training magazine, 114
transition (outsourcing life cycle
phase), 260–261
transportation, as supply chain
driver, 77, 79f
Treacy, Michael, 155
trend identification fallacies,
168–171
Trompenaars, Fons, 21
trust, ...