HOW TO CHANGE THE GAME 279
including information technology software. Relational capi-
tal is our knowledge and relationships with outsiders. This
includes everyone from customers and suppliers to compet-
itors, regulators, and the communities in which we do busi-
ness, here and abroad. Only after this can we begin to make
plans, otherwise we are operating in a vacuum.
After the effects are noted, the department managers drill
down in each cell to fully understand and communicate the
details underpinning them to their staffs.
Capability Planning
Once the scan is completed as shown in the example in Fig-
ure 10-2, we can begin to lay the foundations for an ad-
vanced workforce planning process. Rather than continuing
to apply an industrial model of filling ...